Frequently Asked Questions

1. How can I place an order?
You can place your order directly through our website. Simply select your desired article, choose the required size, and proceed to checkout.

2. Do you offer nationwide delivery?
Yes, we deliver across Pakistan.

3. How long does delivery take?
Orders are usually delivered within 3–5 working days. Delivery times may vary during sales and peak seasons.

4. What payment methods do you accept?
We accept bank transfer/deposit. After payment, please send your payment screenshot to our WhatsApp for order confirmation.

5. Can I exchange my order?
Yes, exchanges are available subject to our exchange policy. Items must be unused and in their original condition.

6. Can I cancel my order?
Orders can be cancelled before they are dispatched. Once dispatched, cancellation may not be possible.

7. How can I contact Mona Allys?
For any questions or order assistance, contact us on WhatsApp: 03361926180.

8. Are the colors exactly the same as shown?
We make every effort to display colors accurately. However, slight variations may occur due to lighting and different screen settings.

9. How do I know which size to order?
Please check our size guide before placing your order. If you need help choosing a size, contact us on WhatsApp.

10. Are all products ready to wear?
Product details vary by article. Please check the individual product description for information about stitching, fabric, and included pieces.