Refund policy

Exchange Policy

At Monas Allys, we want you to be completely satisfied with your purchase. Please read our exchange policy carefully before placing your order.

We offer a 7-day exchange policy for orders delivered within Pakistan only.
Exchange requests must be made within 7 days of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition, with all original tags and packaging intact.
The item must be returned in the same condition in which it was received.

Items may not be eligible for exchange if they:

Have been worn, washed, altered, or damaged.
Are missing original tags or packaging.
Show signs of use, perfume, makeup, or other stains.
Are sale, discounted, or specially customized items, unless the item was received damaged or incorrect.

To request an exchange, please contact us within 7 days of receiving your order with your order details and the reason for the exchange.

Once the returned item is received and inspected, we will confirm whether it qualifies for an exchange.

Exchanges are available within Pakistan only.
We currently do not offer exchanges for international/UK orders.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Exchange approval is subject to inspection of the returned item.

Thank you for shopping with Monas Allys.